Shipping Policy

When will my order ship?
1-3 days if product is in stock.

If a product is pre-ordered, we will ship as soon as the product is ready.

How will my order be shipped?
We ship via USPS. You will receive an email when your order has shipped that will include the USPS tracking number.

How much will I be charged for shipping?
Our shipping rates are calculated using the total weight of your product order and the zip code where the order is being shipped at checkout. This method ensures you are never overcharged for shipping costs. We also offer free shipping with a $75 order!

What should I do if I don’t receive my order?
First, check with your local post office. They will need the tracking number you were provided in the shipping notification email. If you still need help locating your shipment, please don't hesitate to reach out to us by emailing info@yeskatie.com

Our products are personal in nature, so we are not able to accept returns once a package has been opened. If you received an incorrect or missing item, contact us with 7 (seven) days of receipt at info@yeskatie.com 

Please include your order number, contact information, photos and brief description of the issue. 

Please do not open product/packaging as we cannot accept it for return or refund. Thank you for your understanding and patronage.

Definitions

Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organization placing the order.

Goods or services refer to the product(s) for which the buyer has placed an order with the seller.

Payments

All payments are due upon completion of an order. If payment is not received or the payment method is declined, the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.  We accept most major credit cards, including Visa, Mastercard, and American Express. As well as PayPal.

Shipping costs are the responsibility of the buyer in the amount calculated by the seller at the time of purchase. Shipping costs may increase for shipments abroad or urgent orders. The seller will take all reasonable steps to ensure protection against the loss, damage, or destruction of the products or services it provides to the buyer. Orders over $75 will receive free shipping.

More detailed information on our shipping policies is available here: Policies

Refund/Return Policy

We want you to love your purchase! However, due to the personal nature of our product, we cannot accept returns. 

If you experience an issue with product or service, please contact us at info@yeskatie.com or through our contact form, and we will do our best to make it right. 

If you change your mind or buy an item or items by mistake, we will exchange or refund your purchase once the returned items are received. In this case, please note shipping charges incurred for returning merchandise, as well as replacements if requested, are the responsibility of the buyer.

Please see our refund policy for more detailed information: Policies.

Cancellations

An order may be canceled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.

Complaints

Any complaints should be submitted to our support team by emailing info@yeskatie.com . 

Although we cannot guarantee a resolution, we will work hard to ensure your case is carefully reviewed, and we will be in contact.

The seller is not responsible for any health or safety problems once the buyer has received the goods or services. By purchasing, you are agreeing that you read the ingredients listed in the listing as well as the ingredients on the package.

In case of damage caused by the items purchased by the buyer, the seller will not share any responsibility.

Any dispute arising out of such use of the website is subject to the laws of the site owner's state.

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you agree with these billing terms and conditions.